Shipping

All About shipping


All items ordered from our online shop are shipped direct from the Cotswolds via Royal Mail and can be delivered worldwide.  Delivery is free within the UK.


Turnaround Time

We aim to get your order to you as quickly as possible.  Generally standard orders are packed and sent within two business days.  If there is likely to be a delay we will let you know.

Made to order items can take longer than this so please allow a few extra days.  We will still aim to get your jewellery to you as fast as we can.


International Shipping

Orders outside the UK are sent via Royal Mail.  All international deliveries come with tracking and will require a signature upon receipt.  For this reason we cannot ship to a PO Box.  Customs and import duties are the responsibility of the purchaser.

International delivery costs a flat rate of £9.00, however many items you order.


Packaging

Our jewellery comes to you packed in a pure white organza bag and a sturdy postal box to ensure that it arrives safely.  If you would like to order jewellery to be sent direct as a gift please let us know so that we do not include a printed receipt in the package.


Missing Deliveries

The Royal Mail are generally very reliable and it is very rare for items to go astray.  However, if your order has been posted and has not arrived within 10 working days please do contact us so we can resolve the issue.  Please wait 21 days for international deliveries to allow for customs delays.